I’ve been contacted by a number of residents about issues with management companies, including unclear and unfair service charges and fees.
So today, I asked the Managing Director of FirstPort about their communication with tenants, and what they have done to improve their service. I was appalled by the response that ‘residents find service charges too complex to understand’. 94% of leaseholders regret their decision; reform of the sector is needed urgently.
You can watch my question in full through the following link.